American Airlines Web Site: The Product of a Self-Defeating Design Process "The biggest challenge to better design isn't getting better designers. The problem is organizational, and the hub-and-spoke decision-making process that was originally created to slash bureaucracy--that is, to create more decentralized decisions and less hierarchy. But the overriding weakness, which design thinking makes manifest, is that good design is necessarily the product of a heavily centralized structure. Great design at places such as Apple isn't about "empowering decision makers" or whatever that lame B-school buzzword is. It's about awarding massive power and self-determination to those with the most cohesive vision--that is, the designers."
Good comments in the above link too. One of mine would be that often way too much effort goes into the home page, we shouldn't forget that users spend most of their time in the interior pages - where the UX really matters.
Jared Spool's brilliant "Revealing Design Treasures from the Amazon" presentation. A must watch for anyone who's ever heard "Just copy the way Amazon does it" from a client. Of the many things you'll learn: "The simple Yes/No question that increased revenues by more than $1 billion".
Great Site Ranking in Google The Secret's Out "How many years did you register your domain name for? If it was only one then Google could hold that against you. "
Magic Ink, Information Software And The Graphical Interface. Lots of information on information design here.
"In this paper, I suggest that the long-standing focus on "interaction" may be misguided. For a majority subset of software, called "information software," I argue that interactivity is actually a curse for users and a crutch for designers, and users' goals can be better satisfied through other means."